Privacy Policy

PRIVACY POLICY

1. Definitions

In addition to the terms defined elsewhere, the capitalized terms used in this Privacy Policy shall have the meanings set forth below.

Data Protection Legislation means (i) EU Directive 95/46/EC of 25 October 1995 on the protection of individuals with regard to the processing of personal data, or any implementing or related national legislation, (ii) EU Directive 2002/58/EC of 12 July 2002 concerning privacy and electronic communications, or any implementing or related national legislation, (iii) Regulation (EU) 611/2013 of 24 June 2013 on measures applicable to the notification of personal data breaches under Directive 2002/58/EC, (iv) Regulation (EU) 2016/679 of 27 April 2016 (General Data Protection Regulation – GDPR), applicable from 25 May 2018, and (v) any other applicable current or future legislation relating to or impacting privacy and the processing of personal data.

Personal Data means any information relating to an identified or identifiable natural person.

Processor means a natural or legal person, public authority, agency, or other body which processes personal data on behalf of the controller.

Controller means a natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

2. Identity and Contact Details of the Controller

2.1. FACE BV ("We" or "Us" or "Our"), is a Belgian private limited company with registered office at Hoek 76, Unit 301, 2850 Boom, Belgium, and registered with the Crossroads Bank for Enterprises under number 0453.260.709. You can contact us at [TO BE COMPLETED].

2.2. Protecting your privacy and personal data is of the utmost importance to Us. This Privacy Policy describes how We will process your Personal Data.

2.3. We qualify as the controller, as defined in the Data Protection Legislation, with respect to the processing of your Personal Data for the purposes mentioned in this Privacy Policy.

3. Personal Data

3.1. We will process the following categories of your Personal Data:

  • Contact details (first name, last name, address, email, phone number, etc.)
  • Login details (first name, last name, address, email, phone number, password, company name, age, language, etc.), only if you register and/or log in on Our website
  • Transaction data (purchased products, bank account number, credit card number, VAT number, etc.)
  • Professional information
  • Technical information (IP address, geographical location, operating system, browser type, etc.)

4. Purposes of Processing and Legal Basis

4.1. We will process your Personal Data for the following purposes and corresponding legal bases:

Contact details

Purpose: To contact you if you register for a seminar or demo; for feedback, optimization, complaints or questions; to send you invitations for events; and to provide promotional messages or direct marketing.
Legal basis: Necessary for the performance of a contract, legitimate interest to respond to requests, and your consent via soft opt-in.

Login details

Purpose: To allow you to create an account on Our website, access members-only content (e.g., news, professional industry information), and purchase Our products.
Legal basis: Necessary for the performance of a contract to which you are a party.

Transaction data

Purpose: To allow you to purchase Our products.
Legal basis: Necessary for the performance of a contract to which you are a party.

Professional information

Purpose: To improve Our internal operations, since We organize Our services based on your profession.
Legal basis: Legitimate interest to optimize Our internal operations and provide more efficient customer support.

Technical information

Purpose: To conduct statistical analysis to improve Our website, products, and services.
Legal basis: Consent.

4.2. If the processing of your Personal Data is necessary to perform the contract, We cannot provide the service if you do not provide your Personal Data.

4.3. We will inform you in advance if We intend to process your Personal Data for purposes other than those indicated in this Privacy Policy.

4.4. Direct marketing may, in some cases, be sent without your prior consent (soft opt-in), provided that (i) We obtained your electronic contact details in the context of a product or service sale, and (ii) the messages concern similar products or services. You can unsubscribe at any time by clicking UNSUBSCRIBE in any marketing message or by contacting [email protected].

4.5. For other direct marketing, your consent will be requested. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

5. Recipients of Personal Data

5.1. Your Personal Data will be processed by Us. We may also share it with third-party service providers (e.g., IT service providers). Such processors may only act under Our written instructions and must respect the security and integrity of your Personal Data.

5.2. Apart from this, FACE BV does not transfer your Personal Data to third parties.

5.3. FACE BV may disclose your Personal Data if required by law or court order.

5.4. In the event of a full or partial reorganization or transfer of Our business, your Personal Data may also be transferred to third parties (affiliated or not).

6. Transfer of Personal Data

We will process your Personal Data only within the European Economic Area (EEA). If transferred outside the EEA (e.g., cookies linked to Google), FACE BV will ensure adequate protection (e.g., standard contractual clauses or transfers to countries with an adequacy decision from the European Commission).

7. Retention Period

7.1. We will retain your Personal Data as long as necessary for the purposes described above, or as long as legally required:

  • Contact details: Up to 2 years after Our last contact with you.
  • Login details: Up to 5 years after last account use or within 48 hours after account closure.
  • Transaction data: Up to 2 years and 3 months after the last transaction, unless longer legal guarantees or disputes apply.
  • Professional information: Up to 2 years after the last contact.
  • Technical information: See Our Cookie Policy.

8. Your Rights

8.1. Under Data Protection Legislation, you have the right to request:

  • Access to and a copy of your Personal Data (right of access)
  • Correction of inaccurate or incomplete data (right to rectification)
  • Deletion of your data if no longer necessary or unlawfully processed (right to erasure)
  • Objection to processing for reasons relating to your particular situation (right to object)
  • Restriction of processing in specific cases (right to restriction)
  • Data portability – to receive and transfer your data in a machine-readable format (right to data portability)

8.2. To exercise these rights or if you have questions, contact [email protected].

8.3. We will respond within one (1) month. In complex cases, this may be extended to three (3) months, in which case we will inform you within one (1) month.

Please clearly specify which right you wish to exercise and how you would like to receive a reply (e.g., email, post). We may request additional documentation (including a copy of your ID) to verify your identity.

If you believe We have not processed your data in accordance with applicable law, you may file a complaint with the Data Protection Authority:

Data Protection Authority
Drukpersstraat 35
1000 Brussels
Email: [email protected]

9. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Any revised version will be announced, and where required, your consent will be sought in accordance with Article 4.