Looking for help, you came to the right place!
Welcome to our customer support page.
Here you can find an answer to the most common questions, check out our FAQ.
In need of more support? Use our support app to send your.
Frequently Asked Questions
HOW DO I SIGN UP?
Signing up is easy. Fill out this form and our team will look at your application. If you are eligible to purchase from us, you will receive an e-mail to create a password for your B2B Order Portal account.
WHAT'S ACCOUNT LIMIT?
We do not have a limit on the amout of customer accounts linked to your business. If you need an extra account after you already applied to become a customer, please use the application above to request one.
HOW DO I RESET MY PASSWORD?
If you forgot your password, you can request a new one using this link.
CAN I SEE THE STOCK LEVELS?
Yes, product pages show live stock. Please log in to see the numbers in stock.
WHERE CAN I FIND MY INVOICES?
All invoices can be found under your account on this B2B Order Portal.
LOGIN OR CHECKOUT ISN'T WORKING?
Having troube with our portal? Please use the application above to contact our e-commerce team
I CANNOT SEE MY PRICES OR DISCOUNTS?
Sign out and log back in. Still an issue? Choose "Pricing/discount visibility" in the application above and fill it out. Our e-commerce team will look into it for you.
HOW DO I CHANGE MY ORDER?
You can contact our customer service team using the application above. They are happy to help you changing your order or the items on your order.
HOW DO I GET A QUOTE?
Create a quote directly from your cart. Prefer us to help? Please reach out to our customer service using the application above.
HOW DO I GET A CREDIT NOTE?
Please reach out to our customer service using the application above.
WHAT'S ARE THE SHIPPING COSTS?
Shipping costs depend on the region and amount of your order. Detailed information can be found on this page.
WHAT ARE THE DELIVERY TIMES AND CARRIERS
Delivery depends on stock, destination and carrier. Please contact our customer service using the application above to get a details answer.
HOW CAN I REQUEST A REPAIR?
If you have a problem with one of our product, please click this link to request a repair. Our technical department is happy to help you out.
HOW DO I CONTACT SUPPORT?
You can reach out via the application above. Use the customer support form for anything related to purchasing and invoicing. If you have issues with your account or the shop, please select e-commerce in the application above.
HOW DO I UPDATE MY BUSINESS INFO?
If you need to update your information, use the customer service application above and our team will take care of it.
HOW DO I REPORT AN ISSUE?
Spotted a bug? Contact our e-commerce team using the application above. They will handle it.
IS THE SHOP DOWN AT THE MOMENT
You can view the status and notifications about downtime here.
HOW IS MY PERSONAL DATA HANDLED?
We only use your data to process your requests or orders. Want to know more, please check out our privacy policy using.